Reference

kerangwin Privacy Policy for Your Account

The kerangwin Privacy Policy explains what we collect when you open an account, check DANA or QRIS status, and enter the lobby where local law permits.

Clear data purposesWallet record detailDirect request pathIndonesia account context
kerangwin kerangwin Privacy Policy for Your Account
REQUEST HELP

Privacy Questions Near Your Wallet

A clear contact path matters when a privacy question appears beside a login or wallet status issue.

Account data request Ask for the personal data connected with your account through the support contact shown…
Wallet record check If DANA, OVO, GoPay, QRIS or bank transfer activity looks unfamiliar, provide the reference…
Access correction For an incorrect phone number, email address or device entry, contact us from the…
DATA HANDLING

What We Keep Clear Inside kerangwin

We separate the information needed to operate your account from signals used to protect sign-in and payment status.

Account details

We use your submitted contact and verification details to create the account, confirm ownership and answer account requests.

Device signals

A phone or desktop sign-in can create records such as device type, browser details and security events.

Cookies

Cookies and similar storage can remember session choices and help the account path load correctly.

Payment records

DANA, OVO, GoPay and QRIS references help us match a cashier action with your account.

Retention

We retain account, security and transaction records only for the operational, dispute and legal purposes described in this policy.

Changes and contact

To request correction, access, deletion where available or an explanation of handling, contact us through the account support route.

Privacy Policy Answers for Indonesia

These Privacy Policy answers cover the questions you may have before opening an account or checking a wallet record. We keep the route practical: identify the account, describe the request and use the support contact shown in your account area.

It covers account details, verification records, sign-in activity, device signals, cookies and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone or email to create the account, confirm ownership, support account recovery and respond to privacy requests. We may verify those details before releasing or changing protected data.

Yes. The policy includes QRIS, DANA, OVO and GoPay references, plus bank transfer and virtual account records when they are connected with an account-side status or support investigation.

Use the support contact shown in your account area and state that you want a copy of your personal data. Include your account email or phone detail, then complete the ownership check.

You can ask us to correct an inaccurate phone number, email address or other eligible account detail through support. We will explain the verification step before changing protected information.

Cookies can keep a session active, remember selected settings and help the account path load on mobile or desktop. Browser controls let you clear or restrict them, though sign-in may need repeating.

Where local law permits, you can ask whether eligible personal data may be deleted. We will assess the request against account, security, transaction and legal record needs, then explain the result.